Emails

Notice Labs sends three kinds of email. This page lists each one.

• Account emails go to you, from “Notice Labs”. Replies go to Notice Labs’ support address.
• Alerts go to you, from “Notice Labs”, when a visitor submits something. Replying to an alert reaches the visitor who submitted it.
• Visitor emails go to your visitors, from “Your company via Notice Labs”. Replies go to the address you set for that subject under Settings.

Notice Labs sends all of them from the same sending address. The “via Notice Labs” name is how your company’s name appears next to it.

Account emails

Subject	When	To
Sign in to Notice Labs	You ask for a sign-in link when signing up or in	The email you entered
Welcome to Notice Labs	You complete the setup form	The signed-in user
Payment failed for your Notice Labs plan	A payment for your plan fails	The account owner
Your Notice Labs plan is ending	You cancel your plan	The account owner
<company>’s trust center is offline	Your subscription has ended	The account owner
We received your account deletion request	You ask for your account to be deleted on Profile	You
A security control update is waiting for you, or “N security control updates are waiting for you”	Notice Labs has released new control wording you haven’t accepted	Your Subscriber replies address

The sign-in link expires in 5 minutes and works once. The welcome email links to your dashboard. It’s sent once. The payment and cancellation emails are sent once per subscription. See Billing.

The control update email lists each control with what changed, and links to Security controls. It is sent once for each update. Your public page keeps its wording until you switch.

Alerts to you

Each alert goes to the address you set for that subject in Settings.

Subject	When	Goes to
<name> requested 1 document from your trust center	A visitor requests access to documents	Document requests
New vulnerability report: <summary>	A visitor submits a vulnerability report	Security reports
New privacy request: <type> from <name>	A visitor submits a privacy request	Privacy requests

The document request alert says how many documents were requested, and links to Access requests. When your access rules approved the request, the subject ends “approved automatically”. The other two link to vulnerability reports and privacy requests.

Emails to your visitors

Subject	When	Replies go to
Confirm your subscription to <company>’s trust center	A visitor subscribes with Notify me	Subscriber replies
An update to <company>’s trust center, or “N updates to …”	Something changed, sent daily or when you choose Send now	Subscriber replies
<company> received your document request	A visitor requests access to documents	Document requests
<company> approved your document request	You approve a request	Document requests
<company> declined your document request	You deny a request	Document requests
<company> received your security report	A visitor submits a vulnerability report	Security reports
<company> received your privacy request	A visitor submits a privacy request	Privacy requests

• The confirmation email has a button that opens a page where the visitor confirms. Nothing is subscribed until they do, and the link works for 7 days.
• The update email lists the changes under a heading for each kind, and has an unsubscribe link. It is sent only to confirmed subscribers. See Subscribers.
• The approved email has the download links, and says when they expire. The links last 30 days, or the length you set in Access rules on Enterprise. Your rules can also send it the moment a request arrives, in place of the “received” email. See Access requests.
• The security report email doesn’t repeat what the reporter wrote.
• The privacy request email states the request type and when it was submitted, and makes no promise about a response.

What Notice Labs doesn’t send

Notice Labs never emails a visitor who hasn’t confirmed a subscription, and only emails subscribers about the kinds of change you have switched on under Subscribers. Nothing is sent on a day when nothing changed.