Custom domains
By default your trust center lives at noticelabs.co/trust-center/ followed by its name and a
random ending. A custom domain lets you share an address of your own, such as
trust.yourcompany.com. It’s available on both plans.
What you need
Section titled “What you need”- A domain you own, and access to its DNS records at your DNS provider.
- A name to use, such as the subdomain
trust.yourcompany.comthat the admin gives as its example.
Add the domain
Section titled “Add the domain”- Open Settings in the admin and find the Custom domain panel.
- Choose Add domain.
- Enter your domain, for example
trust.yourcompany.com, and choose Add domain.
The domain is checked before it’s accepted:
- It must be a valid domain name: labels of letters, digits and hyphens separated by dots, with a dot in it. Capitals are lowercased.
- It can’t be on Notice Labs’ own domain. Otherwise you’ll see “Use a domain your company owns.”
- It can’t already belong to another trust center. Otherwise you’ll see “That domain is already in use by another trust center.”
When it’s accepted, the dialog stays open and shows you what to do next.
Point your DNS at Notice Labs
Section titled “Point your DNS at Notice Labs”The dialog shows Finish verification. At your DNS provider, create a CNAME record that
points your domain to the address the dialog shows. In production that address is
custom.noticelabs.co, so for trust.yourcompany.com you point trust.yourcompany.com at
custom.noticelabs.co. Use the address the dialog shows.
Wait for verification
Section titled “Wait for verification”Verification is automatic once the record is live, which can take a few minutes. Notice Labs requests an HTTPS certificate for the domain as part of this. Choose Check status in the dialog to see whether it’s ready.
The status appears as a badge next to your domain in Settings:
| Badge | Meaning |
|---|---|
| Pending verification | The record or certificate isn’t ready yet. Keep the CNAME in place |
| Verified | The domain and its certificate are active |
Choose Manage on the domain’s row to reopen the dialog and check again at any time. Once the domain is verified the dialog says your trust center is served at it, and links to it use that address.
What changes when the domain is verified
Section titled “What changes when the domain is verified”- The domain becomes your trust center’s official address. The link in the admin’s top bar and the links in emails to your visitors use it.
- Visitors who open the old
noticelabs.co/trust-center/…address are sent to your domain. - Your admin stays at
noticelabs.co.
Change or remove the domain
Section titled “Change or remove the domain”Choose Manage, then Remove domain. Your trust center is reachable only at its default address again. To use a different domain, remove the current one and add the new one.
Remove the CNAME record from your DNS provider too. A domain that still points at Notice Labs but isn’t connected to a trust center shows a page that says “No trust center here yet”.
Troubleshooting
Section titled “Troubleshooting”- Still pending after a while. Check that the CNAME is at the right name and points to the address the dialog shows, then choose Check status.
- “Use a domain your company owns.” You entered a name on Notice Labs’ own domain. Use your own domain.
- “That domain is already in use by another trust center.” Another Notice Labs trust center has claimed it. Use a different domain, or contact Notice Labs if the domain is yours.